Frequently Asked Questions:

website store Q. Do you ship Internationally? A. Yes we do, if you live there we will ship there.   Q. How quickly do you respond to email inquiries? A. We respond to emails within 2 business days Monday- Friday.   Q. May I phone in an order? A. Of course.  Our website contact number is 1-800-418-4637.   Q. How can I pay for my order? A. We accept MasterCard, Visa, and American Express (US Customers Only) Canadian American Express customers may place a phone order at 1-800-418-4637.   Q. What are your shipping rates? A. Shipping Method Standard-Local  2-7 Business Days $7.50 Express-Local 1-2 Business Days $10 Standard-British Columbia 3-7 Business Days $15 Express-British Columbia 1-2 Business Days $20   Standard-Domestic  4-10 Business Days $15          Express-Domestic 2-4 Business Days $35 Standard-USA 7-15 Business Days $30 Express-USA 3-7 Business Days $35 Standard-International (no tracking available)   15-30 Business Days $45 Express-International 7-15 Business Days $60 Please note: The above prices are for 1-3 Items. $5 will be added to your shipping methods base price for each additional three items.   Q. How quickly does my order get processed after I place it? A. We do our best to process orders within 24 to 48 hours upon confirmation and receipt. There may be a delay if you order over a weekend or holiday.    Q. What if there is a delay in the delivery of my package? A. Canada Post has shipping terms that require a certain amount of time to pass by before they will inquire and place a case for the package usually it is 60 Days for regular parcels, small packet international shipping is 75 Days form the date of shipping. If you have any other questions you may visit the Canada Post website.    Q. What is your Return & Exchange Policy? A. Please click here for our full policy details.   Q. Why am I unable to exchange products purchased on-line at your West 4th Location? A. The on-line and West 4th locations are two separate businesses under the 'umbrella' of GumDrops (yes please excuse the pun!) You may definitely drop off your items to the store, however no exchange, refund, or transactions are able to take place. All transactions are to be completed on-line via e-mail and Pay-pal.

flagship store Q. Do you have any retail locations? A. Yes we are located in the trendy neighborhood of Kitsilano, Vancouver BC   Q. Do you have a catalog you can send me? A. Our website is our catalog, much of what you see online is available in store too. Q. What payment methods do you accept? A. We accept MasterCard, Visa, and American Express, and of course cash.       Q. Why are you not open on Boxing Day? A. We believe that Christmas is a time to be with family and friends and so in keeping with our corporate manifesto we provide an extended day for all our employees to do so. However our website is open 24 hours.   Q. What is your Return & Exchange Policy? A. Please click here for our full policy details.   Q. What hours are you open? A. Please click here to find out when we are open to take care of your wet weather needs.

general Q. What is your Charitable Donation Policy? A. As a local independent business, we at GumDrops Wet Weather Boutique Inc. recognize the need for community involvement.  We are committed to giving back to our local community as much and as often as possible.  Our personal mandate is toward charities that hold children in need, cancer research, and supporting our local communities.  All requests should be sent by e-mail.  Due to the high volume of requests we will only respond to those charities that we are able to support.  If you do not hear from us within 2 weeks, we were unable to make a donation to your charity at this time.   Q. Why are some products available only online or in store and vice versa? A. This is because they are two separate stores. We have an e-commerce store and our West 4th bricks and mortar store. Each store has exclusive and separate inventory allocated to each.   Q. Is there something I should do to prolong the life of my rain boots? A. Actually, yes! Never leave your boots in the sun or anyplace that is exceptionally warm, especially near heaters and radiators. Both of these things will cause the rubber to dry out and crack. And for those of you with kids that wear their rain boots daily, just know that they will wear out much more quickly as they are receiving some serious use.   Q. Why are there so many names for rain boots? A. The traditional rain boot was worn and popularized by Arthur Wellesley, 1st Duke of Wellington and fashionable among the British aristocracy in the early 19th  Century, hence the name “wellie”. However, many counties have adopted their own name for the traditional wellie. In Australia, New Zealand and South Africa they are called gumboots. In Canada and the US they are known as rubber boots or rain boots.   Q. Can I custom order rain boots in a specific style or size? A. Unfortunately not. We have to commit to buying hundreds of pairs of one style of boot before the manufacturer will consider         making them for us.   Q. I wear a half size. Should I order up or down in size? A. That really depends upon the boot. You are best to go up a size. If your toes touch the end…you won’t be happy with the  boot. However if you are really uncertain please feel free to contact us for more product details.   Q. When measuring my foot with different brands I am a different size, why is this? A. Each brand of rain boot has their own manufacturer and sizing for the rain boots so this is why you will find a variance. We have personally measured each brand and you will find the approximate length for each brand and size.   Q. Why aren’t there size 5, 11 or half sizes in all of your boots? A. That is an individual manufacturer decision. Most rain boots only come in whole sizes and many also only come in size 6 through 10, sometimes companies carry 5 or 11. If you are looking for small or larger sizes and need assistance please contact us   Q. You helped me choose a boot size and they don’t fit correctly. A. Everyone’s feet are different and we can only guide you in picking the correct size. Some boots are narrower, some wider, some taller, some shorter. Since each person’s body, including their feet, are different, we can’t be 100% sure the size we assist you in choosing will fit perfectly. We do have measurement guides for many of our boots online. You are more than welcome to exchange your boots for a different size.   Q. Why doesn’t the color of some of your products on your website look exactly like the color of the actual product? A. Sometimes the pictures we take or the color saturation on your computer may be at different levels.