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FAQ's
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FAQ's

 

Q. Why are some products available only online or in store and vice versa?
A. This is because they are two separate stores. We have an e-commerce store and our West 4th bricks and mortar store. Each store has exclusive and separate inventory allocated to each.
   
Q.
What are your shipping rates?
A.
 Shipping Method

 Standard-Local 

 Express-Local

 Standard-British Columbia

 Express-British Columbia    

 Standard-Domestic            

 Express-Domestic

 Standard-USA

 Express-USA

 Standard-International (no tracking available)  Express-International 

 Duration (Approx) 

2-7 Business Days

1-2 Business Days

3-7 Business Days

1-2 Business Days                           4-10 Business Days  
2-4 Business Days        

7-15 Business Days

3-7 Business Days

15-30 Business Days                       

7-15 Business Days                       
Shipping Charges

$7.50

$10

$15

$20

$15

$35

$30

$35

$45                          $60

   
Q. Do you have any retail locations?
A. 
Yes we do. We are located at 2029 West 4th Ave Vancouver BC.  Click here to find us on Google Maps
   
Q.  Why are you not open on Boxing Day?
A. We believe that Christmas is a time to be with family and friends and so in keeping with our corporate manifesto we provide an extended day for all our employees to do so.
   
Q. Do you have a catalog you can send me?
A. 
Our website is our catalogue and our online store. You just need to click on the name of the product to enter the shopping cart.
   
Q. How quickly do you respond to email inquiries?
A.
We normally respond to emails within 24 hours of receipt Monday through Friday.
   
Q. May I phone in an order?
A.
Of course. Please feel free to call to place your order or just to confirm details regarding sizing and availability etc. Our contact number is 1-604-733-1037 or toll free 1-800-418-4637.

 
   
Q. How can I pay for my order?
A.
We accept MasterCard, Visa, and American Express (US Customers Only).cc_icons_all_med.jpg
Q. Do you ship internationally?
A.
Yes, we will ship anywhere in the world! We ship  international orders via Canada Post.
   
Q. How quickly does my order get processed after I place it?
A.  We do our best to process orders within 24 to 48 hours upon confirmation and receipt. There may be a delay if you order over a weekend or holiday.

 
Q. 
Can I custom order rain boots in a specific style or size?
A.
Sorry, no. We have to commit to buying hundreds of pairs of one style of boot before the manufacturer will consider         making them for us.
   
Q. 
What is your exchange policy?
A. We are happy to exchange any item as long as it is unworn. However with item shipping we do require you to pay for the exchange shipping. No items will be accepted if they have been worn. Shipping fees are not refundable. If you need to       ship an exchange product, please contact us at goody@gumdropsonline.com prior to shipping.

 
Q. Why am I not able to exchange products purchased on-line at your West 4th Location?
A. Unfortunately the on-line and West 4th locations are two separate businesses under the 'umbrella' of GumDrops. You may definitely drop off your items to the store, however no exchange, refund, or transactions are able to take place. All transactions are to be completed on-line via e-mail and Pay-pal..
   
Q.  I wear a half size. Should I order up or down in size?
A.
That really depends upon the boot. You are best to go up a size. If your toes touch the end…you won’t be happy with the  boot. However if you are really uncertain please feel free to contact us at: 1-604-733-1037, 1800-418-4637 or goody@gumdropsonline.com you may also download our foot measuring chart: http://www.gumdropsonline.com
   
Q.
When measuring my foot with different brands I am a different size, why is this?
A.
 Each brand of rain boot has their own manufacturer and sizing for the rain boots so this is why you will find a variance. We have personally measured each brand and you will find the approximate length for each brand and size.
   
Q. Why aren’t there size 5, 11 or half sizes in all of your boots?
A.  That is an individual manufacturer decision. Most rain boots only come in whole sizes and many also only come in size 6 through 10, sometimes companies carry 5 or 11. If you are looking for small or larger sizes and need assistance please     email or call us at 1-604-733-1037, 1800-418-4637 or goody@gumdropsonline.com
   
Q. You helped me choose a boot size and they don’t fit correctly.
A.  Everyone’s feet are different and we can only guide you in picking the correct size. Some boots are narrower, some wider, some taller, some shorter. Since each person’s body, including their feet, is different, we can’t be 100% sure the size we assist you in choosing will fit perfectly. That is one of the reasons we have posted  measurements for many of our boots      online. You are more than welcome to exchange your boots for a different size.
   
Q. Why are there so many names for rain boots?
A. The traditional rain boot was worn and popularized by Arthur Wellesley, 1st Duke of Wellington and fashionable among the British aristocracy in the early 19th  Century, hence the name “wellie”. However, many counties have adopted their own name for the traditional wellie. In Australia, New Zealand and South Africa they are called gumboots. In Canada and the US they are known as rubber boots or rain boots.
   
Q. My rain boots smell like rubber. How can I minimize this odor?
A.
 We normally suggest spraying the insides of the boots with Febreeze ™ and letting them air dry out of direct sunlight and away from heat sources.
   
Q.
Is there something I should do to prolong the life of my rain boots?
A. Actually, yes! Never leave your boots in the sun or anyplace that is exceptionally warm, especially near heaters and radiators. Both of these things will cause the rubber to dry out and crack. And for those of you with kids that wear their rain boots daily, just know that they will wear out much more quickly as they are receiving some serious use. 
   
Q. Is there something I should do to prolong the life of my rain boots?
A.
Actually, yes! Never leave your boots in the sun or anyplace that is exceptionally warm, especially near heaters and radiators. Both of these things will cause the rubber to dry out and crack. And for those of you with kids that wear their rain boots daily, just know that they will wear out much more quickly as they are receiving some serious use. 
   
Q. Why doesn’t the color of some of your products on your website look exactly like the color of the actual product?
A.
Unfortunately, sometimes the pictures we take or the color saturation on your computer may be at different levels.

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