Return & Exchange:

We will gladly exchange merchandise within 30 days with the original receipt providing merchandise is unworn, tags are on and in original packaging....so if you change your mind you get options for alternatives. Please note that return shipping and re-shipping will be at the customers expense.
All sale items are final sale; as they are usually end of season...and are much happier out the door and on your feet!
If you happen to have a faulty boot we require you to contact us to obtain a Return Authorization (RA#) prior to any product return or exchange.
If proof of payment is provided and the warranty falls with in the 1 year return dates we will gladly exchange faulty merchandise for the same boot, if it is in stock. If it is not you are more than welcome to exchange for an alternate boot of equal or lesser value. We cannot refund worn products but will ensure that you get a replacement.
If it is possible to have the replacement boot ordered we cannot guarantee the replacement time.
If you chose a replacement boot that is of lesser value we cannot refund the difference from original purchase in any way via cash, gift card or credit card...it is a boot for boot exchange.....

We will gladly exchange merchandise within 30 days with the original receipt providing merchandise is unworn, tags are on and in original packaging....so if you change your mind you get options for alternatives.
All sale items are final sale; as they are usually end of season...and are much happier out the door and on your feet!
We cannot refund gift cards at any time (they do not have an expiry date, so you get to spend them any time!)
If you happen to have a faulty boot we require the product to be accompanied with original receipt or proof of payment (visa or bank account statement) believe it or not people have pulled the wool over our eyes and have returned other peoples products.....
If proof of payment is provided and the warranty falls with in the 1 year return dates we will gladly exchange faulty merchandise for the same boot, if it is in stock. If it is not you are more than welcome to exchange for an alternate boot of equal or lesser value. We cannot refund worn products but will ensure that you get a replacement.
If it is possible to have the replacement boot ordered we cannot guarantee the replacement time.
If you chose a replacement boot that is of lesser value we cannot refund the difference from original purchase in any way via cash, gift card or credit card...it is a boot for boot exchange.....

We strive to provide the best quality products and thank you for appreciating our policy.

We welcome your feedback any time (it only makes us better).